Privacy policy

Who we are

Hello Aura is a digital studio building websites and platforms, producing video and content, and running paid media and SEO for businesses in India and the Gulf. Our offices are in Dubai: 210, Sarah Building, Al Garhoud, Dubai, UAE; Calicut: HiLITE Business Park, Calicut, Kerala, India.

For anything in this policy, contact us at info@helloaura.agency or +91 90729 61568.

What we collect

We only collect what you give us. There is no account to create in order to browse the site, and we do not buy personal data from anyone.

When you ask for a quote or send an enquiry, we collect:

• your name
• your email address
• your phone number
• the service you are asking about, if you tell us
• anything you write in the message field
• the page or form the enquiry came from, and the date and time

If you become a client, we also hold what we need to deliver the project — the brand assets, product details, business and tax details, and account access you share with us.

Cookies and local storage

We do not use advertising cookies, and there is no analytics or tracking script on this site. The only thing the public site stores is your name, email and phone in your own browser's local storage, so a form you have filled in once does not ask again. It never leaves your device unless you submit the form.

You can clear it from your browser at any time. Nothing on the site stops working if you do.

What we use it for

Answering your enquiry, preparing the quote you asked for, and — if you go ahead — delivering the project and contacting you about it.

We do not sell, rent or share your details with anyone for their own marketing.

Who else sees it

Only the service providers we need to operate, and only for that purpose:

• our website and database hosting, which stores enquiries
• WhatsApp (Meta), which carries a short alert about each new enquiry — your name, contact details and message — to our own team's phone
• for clients, the platforms a project runs on, such as a payment gateway, courier, hosting provider or ad account, as the project needs them

We do not share your data with advertisers or data brokers.

How long we keep it

Enquiries are kept while we are in contact with you, and for a reasonable period afterwards in case you come back to us. Client records are kept for as long as we need them for the project, its support period and our accounts.

Ask us to delete your details and we will, unless we are required to keep something by law.

Your rights

Under India's Digital Personal Data Protection Act 2023 you can ask us to tell you what personal data we hold about you, to correct it if it is wrong, to complete it if it is missing something, and to erase it. You can also withdraw consent you have given us, and nominate someone to exercise these rights on your behalf. If you are in the UAE, you have comparable rights under its data protection law.

To do any of that, write to info@helloaura.agency or call +91 90729 61568. We will respond as quickly as we can.

Grievances

If you are unhappy with how we have handled your personal data, raise it with us first. Write to us at info@helloaura.agency or call +91 90729 61568, marking your message "Privacy grievance".

If we cannot resolve it, you may complain to the Data Protection Board of India.

Changes

If we change this policy we will update the date at the top of this page.